Satisfaction With Care Results
The data below shares what Veterans have said about their own experiences accessing care. When Veterans request care right away, VA can provide different options, including same-day care at a clinic. In some instances, Veterans can request a referral for healthcare in the community.
For more information about this survey on access click here.
How Do We Measure Access?
We measure Access by surveying Veterans using the Consumer Assessment of Health Providers and Systems (CAHPS) Clinician and Group version 3.0. This is an industry standard survey used across healthcare. The numbers we report are the percent of Veterans saying "Always" or "Usually" to the following questions:
- Urgent Care: In the last 6 months, when you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
- Routine Care: In the last 6 months, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
Access scores reported here are for clinical encounters between Apr 2023 - Sep 2023
Next Update: 02/14/2025
Data is updated Annually
Facility Name | Percent of Veterans |
---|---|
Bellevue VA Clinic
A
Bellevue VA Clinic |
97% |
Berea VA Clinic
B
Berea VA Clinic |
99% |
Bowling Green VA Clinic
C
Bowling Green VA ClinicC Bowling Green VA Clinic 600 US 31 West Bypass Bowling Green, KY, 42101 Primary Care (Routine) 85% |
85% |
Carrollton VA Clinic
D
Carrollton VA Clinic |
99% |
Florence VA Clinic
E
Florence VA Clinic |
85% |
Fort Knox VA Clinic
F
Fort Knox VA Clinic |
92% |
Franklin R. Sousley Campus
G Franklin R. Sousley Campus 2250 Leestown Road Lexington, KY, 40511 Primary Care (Routine) 87% |
87% |
Grayson County VA Clinic
H
Grayson County VA ClinicH Grayson County VA Clinic 619 West Main Street Clarkson, KY, 42726 Primary Care (Routine) 92% |
92% |
Greenwood VA Clinic
I
Greenwood VA Clinic |
82% |
Hazard VA Clinic
J
Hazard VA Clinic |
99% |
Hopkinsville VA Clinic
K
Hopkinsville VA ClinicK Hopkinsville VA Clinic 4000 Fort Campbell Boulevard Hopkinsville, KY, 42240 Primary Care (Routine) 85% |
85% |
Madisonville VA Clinic
L
Madisonville VA ClinicL Madisonville VA Clinic 99 Stagecoach Road Madisonville, KY, 42431 Primary Care (Routine) 98% |
98% |
Mayfield VA Clinic
M
Mayfield VA Clinic |
92% |
Morehead VA Clinic
N
Morehead VA Clinic |
91% |
Newburg VA Clinic
O
Newburg VA Clinic |
87% |
Owensboro VA Clinic
P
Owensboro VA ClinicP Owensboro VA Clinic 2060 East Parrish Avenue Owensboro, KY, 42303 Primary Care (Routine) 92% |
92% |
Paducah VA Clinic
Q
Paducah VA ClinicQ Paducah VA Clinic 2620 Perkins Creek Drive Paducah, KY, 42001 Primary Care (Routine) 76% |
76% |
Prestonsburg VA Clinic
R
Prestonsburg VA ClinicR Prestonsburg VA Clinic 5230 KY Route 321 Prestonsburg, KY, 41653 Primary Care (Routine) 93% |
93% |
Robley Rex Department of Veterans Affairs Medical Center
S Robley Rex Department of Veterans Affairs Medical Center 800 Zorn Avenue Louisville, KY, 40206 Primary Care (Routine) 87% |
87% |
Somerset VA Clinic
T
Somerset VA Clinic |
83% |
Stonybrook VA Clinic
U
Stonybrook VA ClinicU Stonybrook VA Clinic 9208 Taylorsville Road Louisville, KY, 40299 Primary Care (Routine) 90% |
90% |