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Manchester VA Medical Center
718 Smyth Road
Manchester, NH, 03104

Manchester VA Medical Center

Address: 718 Smyth Road Manchester, NH 03104

Main number: 603-624-4366
Make an appointment, register for care or view facility services and contact information at:

Manchester VA Medical Center


Domains and Areas of Care
      Measures in Access and Quality Information are organized by categories of data called domains. Use the filters above to view domains and areas of care within a domain.
      VA data may not be available if services are not offered, technical limitations prevent data collection or sample sizes are too small.
      Domain:

      Effective Care

      Effective Care

      Providing services based on scientific knowledge of what is likely to benefit Veterans.
      Effective Care measures show how often or how quickly hospitals provide evidence-based care that obtains the best results for patients with certain conditions. These measures are typically focused on preventive care tests and techniques as well as treatment of chronic conditions.

      Where the information comes from

      VA collects measurement data and information through the VA’s External Peer Review Process (EPRP), directly from electronic medical records, or from internal data collection processes. Validation of VHA data is performed by independent 3rd party reviewers through the EPRP process, by VA staff, and by The Joint Commission, depending on the measure.

      About the measures

      VA outpatient measures closely follow the specifications set forth by the National Committee for Quality Assurance (NCQA), Healthcare Effectiveness Data and Information Set (HEDIS), however VA measures are not currently certified as HEDIS, but rather "HEDIS-like". VA has utilized data from NCQA's Quality Compass® to establish regional averages for hospitals that fall within geographic boundaries that match areas covered by Veterans Integrated Service Networks (VISN). National and VISN regional averages (*) allow for comparing HEDIS results for VA facilities to what consumers will find in their community.
      The VA outpatient measures are updated on a quarterly basis, whereas comparison measures from NCQA are updated once annually.
      (*) VISN Regional Average is derived from Quality Compass state data based on states within the given VISN area. NCQA has not validated and disclaims all liability for this calculation.

      Domain:

      Veteran-Centered Care

      Veteran-centered Care

      Veterans' experience with care at the facility. Veteran-centered care is guided by Veteran and caregiver preferences, needs, and values.

      Where the information comes from

      VA collects feedback from Veterans regarding their patient experiences through the administration of inpatient and outpatient surveys which cover a broad array of important healthcare experiences to help assess the quality of care from the patient's perspective. VA uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) family of surveys to measure patient experiences. CAHPS was developed by the Agency for Healthcare Research and Quality (AHRQ) and is considered the industry standard for measuring patient experiences. More information about the CAHPS family of surveys can be found here.
      Care Coordination
      BETTER
      Overall Rating of Provider
      SAME
       
      Percent of Veterans who reported they were always or usually able to get an appointment as soon as needed
      Last Updated: 02/11/2025
      Next Update: 02/11/2026
      Data are updated Annually
      Appointment typePercent
      Primary Care (Urgent needs)
      91%
      Primary Care (Routine)
      94%
      Specialty Care (Routine)
      85%
      Specialty Care (Urgent needs)
      74%
      • The data above shares what Veterans have said about their own experiences accessing care. When Veterans request care right away, VA can provide different options, including same-day care at a clinic. In some instances, Veterans can request a referral for healthcare in the community.
      • Urgent Care: In the last 6 months, when you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
      • Routine Care: In the last 6 months, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
       
      Percent of Veterans who strongly agree or agree that they trust this facility for their health care needs
      Last Updated: 05/01/2025
      Next Update: 06/01/2025
      Data are updated Monthly
      Appointment typePercent
      Outpatient
      94.5%
      • The Overall Trust score displays the overall percentage of trust agreement for the VHA Outpatient Services surveys for the past 90 days excluding VHA Compensation & Pension (C&P) exam data.
      • The score is sorted by overall percentage of trust agreement (i.e., the percentage of respondents who selected "Agree" or "Strongly Agree" for the VA trust survey question).
      • Trust in the organization: I trust Manchester VA Medical Center for my health care needs. (Excluding VHA C&P Exam Surveys)
       

      Last Updated: 05/14/2025
      Next Update: 05/15/2025
      Data are updated Daily
      Domain:

      Wait Times

      Average new and established patient wait times

      Average Wait Times

      New and established patient wait times

      Where the information comes from

      Appointment availability can vary from the wait times on this site. The best way to find out when your appointment can be scheduled is to call or go online and request an appointment.

      If you need to be seen by a provider before your next scheduled appointment, same-day services may be an option. Please contact your local facility. If you or someone you know is in emotional crisis, please call the Veterans Crisis Line at 988 and Press 1 for Veterans. Someone who can help you will answer right away.

      VA has upgraded the way average wait times are calculated and displayed on the Access to Care website and now include additional steps in the appointment process that had not been captured in the past. This data comes from Veteran appointments scheduled over the past month that have been completed or scheduled to occur. Click on the link below to learn more about the calculation changes and how VA is measuring timeliness for sites that have fully implemented the new electronic health record system.

      AUDIOLOGY
      19 days
      29 days
      CARDIOLOGY
      12 days
      41 days
      DENTAL
      15 days
      44 days
      DERMATOLOGY
      45 days
      60 days
      ENDOCRINOLOGY
      47 days
      142 days
      GASTROENTEROLOGY
      18 days
      17 days
      MENTAL HEALTH GROUP
      7 days
      N/A
      MENTAL HEALTH INDIVIDUAL
      6 days
      25 days
      NEUROLOGY
      24 days
      141 days
      OB/GYN
      4 days
      43 days
      OCCUPATIONAL THERAPY
      8 days
      14 days
      ONCOLOGY
      2 days
      23 days
      OPHTHALMOLOGY
      14 days
      152 days
      OPTOMETRY
      17 days
      40 days
      ORTHOPEDICS
      9 days
      34 days
      PAIN MEDICINE
      31 days
      83 days
      PHYSICAL THERAPY
      15 days
      29 days
      PODIATRY
      25 days
      79 days
      PRIMARY CARE
      7 days
      56 days
      PRIMARY CARE – MENTAL HEALTH INTEGRATED CARE
      6 days
      24 days
      PULMONOLOGY
      19 days
      41 days
      SLEEP MEDICINE
      92 days
      139 days
      SUBSTANCE USE DISORDER INDIVIDUAL
      4 days
      N/A
      UROLOGY
      16 days
      60 days
      WOMEN'S HEALTH
      8 days
      40 days
       
      * Access to Care Website Frequently Asked Questions