Satisfaction With Care Results
The data below shares what Veterans have said about their own experiences accessing care. When Veterans request care right away, VA can provide different options, including same-day care at a clinic. In some instances, Veterans can request a referral for healthcare in the community.
For more information about this survey on access click here.
How Do We Measure Access?
We measure Access by surveying Veterans using the Consumer Assessment of Health Providers and Systems (CAHPS) Clinician and Group version 3.0. This is an industry standard survey used across healthcare. The numbers we report are the percent of Veterans saying "Always" or "Usually" to the following questions:
- Urgent Care: In the last 6 months, when you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
- Routine Care: In the last 6 months, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
Access scores reported here are for clinical encounters between Apr 2023 - Sep 2023
Next Update: 02/13/2025
Data is updated Annually
| Facility Name | Percent of Veterans |
|---|---|
|
A.K. Baker VA Clinic
A
A.K. Baker VA Clinic |
74% |
|
Boca Raton VA Clinic
B
Boca Raton VA Clinic |
69% |
|
Bradenton VA Clinic
C
Bradenton VA Clinic |
96% |
|
Brooksville VA Clinic
D
Brooksville VA ClinicD Brooksville VA Clinic 14540 Cortez Boulevard Brooksville, FL, 34613 Primary Care (Routine) 90% |
90% |
|
Bruce B. Downs Boulevard VA Clinic
E
Bruce B. Downs Boulevard VA ClinicE Bruce B. Downs Boulevard VA Clinic 12210 Bruce B. Downs Boulevard Tampa, FL, 33612 Primary Care (Routine) 85% |
85% |
|
Bruce W. Carter Department of Veterans Affairs Medical Center
F Bruce W. Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL, 33125 Primary Care (Routine) 59% |
59% |
|
C.W. Bill Young Department of Veterans Affairs Medical Center
G C.W. Bill Young Department of Veterans Affairs Medical Center 10000 Bay Pines Boulevard Bay Pines, FL, 33744 Primary Care (Routine) 90% |
90% |
|
Clermont VA Clinic
H
Clermont VA ClinicH Clermont VA Clinic 3200 Citrus Tower Boulevard Clermont, FL, 34711 Primary Care (Routine) 74% |
74% |
|
Deerfield Beach VA Clinic
I
Deerfield Beach VA ClinicI Deerfield Beach VA Clinic 2100 Southwest 10th Street Deerfield Beach, FL, 33442 Primary Care (Routine) 32% |
32% |
|
Delray Beach VA Clinic
J
Delray Beach VA ClinicJ Delray Beach VA Clinic 4800 Linton Boulevard Delray Beach, FL, 33445 Primary Care (Routine) 97% |
97% |
|
Deltona VA Clinic
K
Deltona VA Clinic |
91% |
|
Eglin Air Force Base VA Clinic
L
Eglin Air Force Base VA ClinicL Eglin Air Force Base VA Clinic 100 Veterans Way Eglin Air Force Base, FL, 32542 Primary Care (Routine) 67% |
67% |
|
Fort Pierce VA Clinic
M
Fort Pierce VA ClinicM Fort Pierce VA Clinic 1901 South 25th Street Fort Pierce, FL, 34947 Primary Care (Routine) 98% |
98% |
|
Gainesville Sixty-Fourth Street 1 VA Clinic
N
Gainesville Sixty-Fourth Street 1 VA ClinicN Gainesville Sixty-Fourth Street 1 VA Clinic 5415 Southwest 64th Street Gainesville, FL, 32608 Primary Care (Routine) N/A |
N/A |
|
Gainesville VA Clinic
O
Gainesville VA ClinicO Gainesville VA Clinic 5469 SW 34th Street Gainesville, FL, 32608 Primary Care (Routine) 78% |
78% |
|
Hidden River VA Clinic
P
Hidden River VA ClinicP Hidden River VA Clinic 13515 Lake Terrace Lane Tampa, FL, 33637 Primary Care (Routine) 83% |
83% |
|
Hollywood VA Clinic
Q
Hollywood VA ClinicQ Hollywood VA Clinic 3702 Washington Street Hollywood, FL, 33021 Primary Care (Routine) 86% |
86% |
|
Homestead VA Clinic
R
Homestead VA Clinic |
N/A |
|
Jacksonville 1 VA Clinic
S
Jacksonville 1 VA ClinicS Jacksonville 1 VA Clinic 1536 North Jefferson Street Jacksonville, FL, 32209 Primary Care (Routine) 85% |
85% |
|
Jacksonville 2 VA Clinic
T
Jacksonville 2 VA ClinicT Jacksonville 2 VA Clinic 3901 University Boulevard South Jacksonville, FL, 32216 Primary Care (Routine) 77% |
77% |
|
Jacksonville Southpoint VA Clinic
U
Jacksonville Southpoint VA ClinicU Jacksonville Southpoint VA Clinic 6900 Southpoint Drive North Jacksonville, FL, 32216 Primary Care (Routine) 79% |
79% |
|
James A. Haley Veterans' Hospital
V
James A. Haley Veterans' HospitalV James A. Haley Veterans' Hospital 13000 Bruce B. Downs Boulevard Tampa, FL, 33612 Primary Care (Routine) 98% |
98% |
|
Key Largo VA Clinic
W
Key Largo VA ClinicW Key Largo VA Clinic 105662 Overseas Highway Key Largo, FL, 33037 Primary Care (Routine) N/A |
N/A |
|
Key West VA Clinic
X
Key West VA Clinic |
90% |
|
Kissimmee VA Clinic
Y
Kissimmee VA Clinic |
89% |
|
Lake Baldwin VA Clinic
Z
Lake Baldwin VA ClinicZ Lake Baldwin VA Clinic 5201 Raymond Street Orlando, FL, 32803 Primary Care (Routine) 89% |
89% |
|
Lake City VA Clinic
AA
Lake City VA ClinicAA Lake City VA Clinic 484 South West Commerce Drive Lake City, FL, 32025 Primary Care (Routine) 81% |
81% |
|
Lake City VA Medical Center
AB
Lake City VA Medical CenterAB Lake City VA Medical Center 619 South Marion Avenue Lake City, FL, 32025 Primary Care (Routine) 84% |
84% |
|
Lakeland VA Clinic
AC
Lakeland VA ClinicAC Lakeland VA Clinic 4237 South Pipkin Road Lakeland, FL, 33811 Primary Care (Routine) 94% |
94% |
|
Lecanto VA Clinic
AD
Lecanto VA ClinicAD Lecanto VA Clinic 2804 West Marc Knighton Court Lecanto, FL, 34461 Primary Care (Routine) 92% |
92% |
|
Lee County VA Clinic
AE
Lee County VA ClinicAE Lee County VA Clinic 2489 Diplomat Parkway East Cape Coral, FL, 33909 Primary Care (Routine) 72% |
72% |
|
Leo C. Chase Jr. VA Clinic
AF
Leo C. Chase Jr. VA ClinicAF Leo C. Chase Jr. VA Clinic 100 Deerfield Preserve Boulevard Saint Augustine, FL, 32086 Primary Care (Routine) 83% |
83% |
|
Malcom Randall Department of Veterans Affairs Medical Center
AG Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL, 32608 Primary Care (Routine) N/A |
N/A |
|
Marianna VA Clinic
AH
Marianna VA Clinic |
82% |
|
Miami Flagler VA Clinic
AI
Miami Flagler VA ClinicAI Miami Flagler VA Clinic 1492 West Flagler Street Miami, FL, 33135 Primary Care (Routine) N/A |
N/A |
|
Naples VA Clinic
AJ
Naples VA Clinic |
92% |
|
New Port Richey VA Clinic
AK
New Port Richey VA ClinicAK New Port Richey VA Clinic 7900 Little Road New Port Richey, FL, 34654 Primary Care (Routine) 89% |
89% |
|
North Pinellas VA Clinic
AL
North Pinellas VA ClinicAL North Pinellas VA Clinic 26286 US Highway 19 North Clearwater, FL, 33761 Primary Care (Routine) 87% |
87% |
|
Ocala VA Clinic
AM
Ocala VA Clinic |
91% |
|
Okeechobee VA Clinic
AN
Okeechobee VA ClinicAN Okeechobee VA Clinic 1201 North Parrot Avenue Okeechobee, FL, 34972 Primary Care (Routine) 92% |
92% |
|
Orlando VA Medical Center
AO Orlando VA Medical Center 13800 Veterans Way Orlando, FL, 32827 Primary Care (Routine) 91% |
91% |
|
Palatka VA Clinic
AP
Palatka VA ClinicAP Palatka VA Clinic 400 North State Road 19 Palatka, FL, 32177 Primary Care (Routine) 91% |
91% |
|
Palm Bay VA Clinic
AQ
Palm Bay VA ClinicAQ Palm Bay VA Clinic 5200 Babcock Street Northeast Palm Bay, FL, 32905 Primary Care (Routine) 68% |
68% |
|
Panama City Beach VA Clinic
AR
Panama City Beach VA ClinicAR Panama City Beach VA Clinic 2600 Veterans Way Panama City Beach, FL, 32408 Primary Care (Routine) 67% |
67% |
|
Panama City Beach West VA Clinic
AS
Panama City Beach West VA ClinicAS Panama City Beach West VA Clinic 140 Richard Jackson Boulevard Panama City Beach, FL, 32407 Primary Care (Routine) N/A |
N/A |
|
Pembroke Pines VA Clinic
AT
Pembroke Pines VA ClinicAT Pembroke Pines VA Clinic 7369 Sheridan Street Hollywood, FL, 33024 Primary Care (Routine) N/A |
N/A |
|
Pensacola VA Clinic
AU
Pensacola VA Clinic |
76% |
|
Perry VA Clinic
AV
Perry VA Clinic |
92% |
|
Port Charlotte VA Clinic
AW
Port Charlotte VA ClinicAW Port Charlotte VA Clinic 4161 Tamiami Trail Port Charlotte, FL, 33952 Primary Care (Routine) 89% |
89% |
|
Sarasota VA Clinic
AX
Sarasota VA Clinic |
91% |
|
Sebring VA Clinic
AY
Sebring VA ClinicAY Sebring VA Clinic 5901 US Highway 27 South Sebring, FL, 33870 Primary Care (Routine) 82% |
82% |
|
Sergeant Ernest I. "Boots" Thomas VA Clinic
AZ
Sergeant Ernest I. "Boots" Thomas VA ClinicAZ Sergeant Ernest I. "Boots" Thomas VA Clinic 2181 East Orange Avenue Tallahassee, FL, 32311 Primary Care (Routine) 86% |
86% |
|
South Hillsborough VA Clinic
BA
South Hillsborough VA ClinicBA South Hillsborough VA Clinic 12920 Summerfield Crossing Boulevard Riverview, FL, 33579 Primary Care (Routine) 87% |
87% |
|
St. Petersburg VA Clinic
BB
St. Petersburg VA ClinicBB St. Petersburg VA Clinic 840 Dr. Martin Luther King Jr. Street North St. Petersburg, FL, 33705 Primary Care (Routine) 85% |
85% |
|
Stuart VA Clinic
BC
Stuart VA ClinicBC Stuart VA Clinic 3501 Southeast Willoughby Boulevard Stuart, FL, 34997 Primary Care (Routine) 82% |
82% |
|
Tavares VA Clinic
BD
Tavares VA ClinicBD Tavares VA Clinic 1390 East Burleigh Boulevard Tavares, FL, 32778 Primary Care (Routine) 79% |
79% |
|
The Villages VA Clinic
BE
The Villages VA ClinicBE The Villages VA Clinic 8900 Southeast 165th Mulberry Lane The Villages, FL, 32162 Primary Care (Routine) 92% |
92% |
|
Vero Beach VA Clinic
BF
Vero Beach VA Clinic |
98% |
|
Viera VA Clinic
BG
Viera VA Clinic |
87% |
|
West Palm Beach VA Medical Center
BH West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL, 33410 Primary Care (Routine) 91% |
91% |
|
William "Bill" Kling Department of Veterans Affairs Outpatient Clinic
BI
William "Bill" Kling Department of Veterans Affairs Outpatient ClinicBI William "Bill" Kling Department of Veterans Affairs Outpatient Clinic 9800 West Commercial Boulevard Sunrise, FL, 33351 Primary Care (Routine) 76% |
76% |
|
William V Chappell Jr. Veterans’ Outpatient Clinic
BJ
William V Chappell Jr. Veterans’ Outpatient ClinicBJ William V Chappell Jr. Veterans’ Outpatient Clinic 551 National Health Care Drive Daytona Beach, FL, 32114 Primary Care (Routine) 78% |
78% |
|
Zephyrhills VA Clinic
BK
Zephyrhills VA ClinicBK Zephyrhills VA Clinic 37827 Eiland Boulevard Zephyrhills, FL, 33542 Primary Care (Routine) 89% |
89% |