Satisfaction With Care Results
The data below shares what Veterans have said about their own experiences accessing care. When Veterans request care right away, VA can provide different options, including same-day care at a clinic. In some instances, Veterans can request a referral for healthcare in the community.
For more information about this survey on access click here.
How Do We Measure Access?
We measure Access by surveying Veterans using the Consumer Assessment of Health Providers and Systems (CAHPS) Clinician and Group version 3.0. This is an industry standard survey used across healthcare. The numbers we report are the percent of Veterans saying "Always" or "Usually" to the following questions:
- Urgent Care: In the last 6 months, when you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
- Routine Care: In the last 6 months, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
Access scores reported here are for clinical encounters between Apr 2023 - Sep 2023
Next Update: 02/13/2025
Data is updated Annually
| Facility Name | Percent of Veterans |
|---|---|
|
Albert Lea VA Clinic
A
Albert Lea VA ClinicA Albert Lea VA Clinic 2115 East Main Street Albert Lea, MN, 56007 Primary Care (Routine) 96% |
96% |
|
Bemidji VA Clinic
B
Bemidji VA Clinic |
95% |
|
Brainerd VA Clinic
C
Brainerd VA ClinicC Brainerd VA Clinic 722 Northwest 7th Street Brainerd, MN, 56401 Primary Care (Routine) 88% |
88% |
|
Fergus Falls VA Clinic
D
Fergus Falls VA ClinicD Fergus Falls VA Clinic 1839 North Park Street Fergus Falls, MN, 56537 Primary Care (Routine) 97% |
97% |
|
Hibbing VA Clinic
E
Hibbing VA Clinic |
100% |
|
Lyle C. Pearson Community Based Outpatient Clinic
F
Lyle C. Pearson Community Based Outpatient ClinicF Lyle C. Pearson Community Based Outpatient Clinic 1400 Madison Avenue Mankato, MN, 56001 Primary Care (Routine) 86% |
86% |
|
Maplewood VA Clinic
G
Maplewood VA Clinic |
84% |
|
Max J. Beilke Department of Veterans Affairs Outpatient Clinic
H
Max J. Beilke Department of Veterans Affairs Outpatient ClinicH Max J. Beilke Department of Veterans Affairs Outpatient Clinic 410 30th Avenue East Alexandria, MN, 56308 Primary Care (Routine) 98% |
98% |
|
Minneapolis VA Clinic
I
Minneapolis VA ClinicI Minneapolis VA Clinic 1201 Harmon Place Minneapolis, MN, 55403 Primary Care (Routine) N/A |
N/A |
|
Minneapolis VA Medical Center
J Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN, 55417 Primary Care (Routine) 87% |
87% |
|
Montevideo VA Clinic
K
Montevideo VA ClinicK Montevideo VA Clinic 1025 North 13th Street Montevideo, MN, 56265 Primary Care (Routine) 87% |
87% |
|
Northwest Metro VA Clinic
L
Northwest Metro VA ClinicL Northwest Metro VA Clinic 7545 Veterans Drive Ramsey, MN, 55303 Primary Care (Routine) 88% |
88% |
|
Rochester VA Clinic
M
Rochester VA ClinicM Rochester VA Clinic 3551 Commercial Drive South West Rochester, MN, 55902 Primary Care (Routine) 88% |
88% |
|
Shakopee VA Clinic
N
Shakopee VA Clinic |
97% |
|
St. Cloud VA Medical Center
O St. Cloud VA Medical Center 4801 Veterans Drive St. Cloud, MN, 56303 Primary Care (Routine) 95% |
95% |
|
St. James VA Clinic
P
St. James VA ClinicP St. James VA Clinic 1103 13th Avenue South St. James, MN, 56081 Primary Care (Routine) 91% |
91% |