Satisfaction With Care Results
The data below shares what Veterans have said about their own experiences accessing care. When Veterans request care right away, VA can provide different options, including same-day care at a clinic. In some instances, Veterans can request a referral for healthcare in the community.
For more information about this survey on access click here.
How Do We Measure Access?
We measure Access by surveying Veterans using the Consumer Assessment of Health Providers and Systems (CAHPS) Clinician and Group version 3.0. This is an industry standard survey used across healthcare. The numbers we report are the percent of Veterans saying "Always" or "Usually" to the following questions:
- Urgent Care: In the last 6 months, when you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
- Routine Care: In the last 6 months, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
Access scores reported here are for clinical encounters between Apr 2023 - Sep 2023
Next Update: 02/14/2025
Data is updated Annually
| Facility Name | Percent of Veterans |
|---|---|
|
Auburn VA Clinic
A
Auburn VA Clinic |
72% |
|
Batavia VA Medical Center
B
Batavia VA Medical CenterB Batavia VA Medical Center 222 Richmond Avenue Batavia, NY, 14020 Primary Care (Routine) 96% |
96% |
|
Bath VA Medical Center
C
Bath VA Medical Center |
97% |
|
Bay Shore VA Clinic
D
Bay Shore VA ClinicD Bay Shore VA Clinic 132 East Main Street Bay Shore, NY, 11706 Primary Care (Routine) 87% |
87% |
|
Binghamton VA Clinic
E
Binghamton VA Clinic |
91% |
|
Brooklyn VA Medical Center
F Brooklyn VA Medical Center 800 Poly Place Brooklyn, NY, 11209 Primary Care (Routine) 83% |
83% |
|
Buffalo VA Medical Center
G
Buffalo VA Medical CenterG Buffalo VA Medical Center 3495 Bailey Avenue Buffalo, NY, 14215 Primary Care (Routine) 83% |
83% |
|
Canandaigua VA Medical Center
H
Canandaigua VA Medical CenterH Canandaigua VA Medical Center 400 Fort Hill Avenue Canandaigua, NY, 14424 Primary Care (Routine) 95% |
95% |
|
Carmel VA Clinic
I
Carmel VA Clinic |
96% |
|
Castle Point VA Medical Center
J Castle Point VA Medical Center 41 Castle Point Road Wappingers Falls, NY, 12590 Primary Care (Routine) 89% |
89% |
|
Catskill VA Clinic
K
Catskill VA Clinic |
93% |
|
Clifton Park VA Clinic
L
Clifton Park VA Clinic |
98% |
|
Donald J. Mitchell Department of Veterans Affairs Outpatient Clinic
M
Donald J. Mitchell Department of Veterans Affairs Outpatient ClinicM Donald J. Mitchell Department of Veterans Affairs Outpatient Clinic 125 Brookley Road Rome, NY, 13441 Primary Care (Routine) 93% |
93% |
|
Dunkirk VA Clinic
N
Dunkirk VA Clinic |
100% |
|
East Meadow VA Clinic
O
East Meadow VA ClinicO East Meadow VA Clinic 2201 Hempstead Turnpike East Meadow, NY, 11554 Primary Care (Routine) 96% |
96% |
|
Eastern Dutchess VA Clinic
P
Eastern Dutchess VA ClinicP Eastern Dutchess VA Clinic 2881 Church Street Pine Plains, NY, 12567 Primary Care (Routine) 100% |
100% |
|
Elmira VA Clinic
Q
Elmira VA Clinic |
96% |
|
Fonda VA Clinic
R
Fonda VA Clinic |
76% |
|
Franklin Delano Roosevelt Hospital
S Franklin Delano Roosevelt Hospital 2094 Albany Post Road Montrose, NY, 10548 Primary Care (Routine) 95% |
95% |
|
Glens Falls VA Clinic
T
Glens Falls VA ClinicT Glens Falls VA Clinic 101 Ridge Street Glens Falls, NY, 12801 Primary Care (Routine) 76% |
76% |
|
Goshen VA Clinic
U
Goshen VA Clinic |
100% |
|
Harlem VA Clinic
V
Harlem VA Clinic |
N/A |
|
James J. Peters Department of Veterans Affairs Medical Center
W
James J. Peters Department of Veterans Affairs Medical CenterW James J. Peters Department of Veterans Affairs Medical Center 130 West Kingsbridge Road Bronx, NY, 10468 Primary Care (Routine) 93% |
93% |
|
Jamestown VA Clinic
X
Jamestown VA ClinicX Jamestown VA Clinic 321 Hazeltine Avenue Jamestown, NY, 14701 Primary Care (Routine) 98% |
98% |
|
Kingston VA Clinic
Y
Kingston VA ClinicY Kingston VA Clinic 101 Frank Sottile Boulevard Kingston, NY, 12401 Primary Care (Routine) 100% |
100% |
|
Lockport VA Clinic
Z
Lockport VA ClinicZ Lockport VA Clinic 5725 South Transit Road Lockport, NY, 14094 Primary Care (Routine) 97% |
97% |
|
Margaret Cochran Corbin VA Campus
AA Margaret Cochran Corbin VA Campus 423 East 23rd Street New York, NY, 10010 Primary Care (Routine) 84% |
84% |
|
Monticello VA Clinic
AB
Monticello VA Clinic |
87% |
|
New City VA Clinic
AC
New City VA ClinicAC New City VA Clinic 345 North Main Street New City, NY, 10956 Primary Care (Routine) 98% |
98% |
|
Niagara Falls VA Clinic
AD
Niagara Falls VA ClinicAD Niagara Falls VA Clinic 1300 Pine Avenue Niagara Falls, NY, 14301 Primary Care (Routine) 98% |
98% |
|
Northport VA Medical Center
AE Northport VA Medical Center 79 Middleville Road Northport, NY, 11768 Primary Care (Routine) 89% |
89% |
|
Olean VA Clinic
AF
Olean VA Clinic |
94% |
|
Oneonta VA Clinic
AG
Oneonta VA Clinic |
N/A |
|
Oswego VA Clinic
AH
Oswego VA Clinic |
90% |
|
Patchogue VA Clinic
AI
Patchogue VA Clinic |
87% |
|
Plattsburgh VA Clinic
AJ
Plattsburgh VA ClinicAJ Plattsburgh VA Clinic 5180 North Catherine Street Plattsburgh, NY, 12901 Primary Care (Routine) 94% |
94% |
|
Port Jervis VA Clinic
AK
Port Jervis VA ClinicAK Port Jervis VA Clinic 100 Pike Street Port Jervis, NY, 12771 Primary Care (Routine) 97% |
97% |
|
Potsdam VA Clinic
AL
Potsdam VA Clinic |
90% |
|
Poughkeepsie VA Clinic
AM
Poughkeepsie VA ClinicAM Poughkeepsie VA Clinic 488 Freedom Plains Road Poughkeepsie, NY, 12603 Primary Care (Routine) 81% |
81% |
|
Riverhead VA Clinic
AN
Riverhead VA Clinic |
99% |
|
Rochester Calkins VA Clinic
AO
Rochester Calkins VA ClinicAO Rochester Calkins VA Clinic 260 Calkins Road Rochester, NY, 14623 Primary Care (Routine) 97% |
97% |
|
Samuel S. Stratton Department of Veterans Affairs Medical Center
AP
Samuel S. Stratton Department of Veterans Affairs Medical CenterAP Samuel S. Stratton Department of Veterans Affairs Medical Center 113 Holland Avenue Albany, NY, 12208 Primary Care (Routine) 81% |
81% |
|
Saranac Lake VA Clinic
AQ
Saranac Lake VA ClinicAQ Saranac Lake VA Clinic 33 Depot Street Saranac Lake, NY, 12983 Primary Care (Routine) 94% |
94% |
|
Schenectady VA Clinic
AR
Schenectady VA ClinicAR Schenectady VA Clinic 1400 Altamont Avenue Schenectady, NY, 12303 Primary Care (Routine) 86% |
86% |
|
St. Albans VA Medical Center
AS
St. Albans VA Medical CenterAS St. Albans VA Medical Center 179-00 Linden Boulevard Queens, NY, 11424 Primary Care (Routine) 92% |
92% |
|
Staten Island Community VA Clinic
AT
Staten Island Community VA ClinicAT Staten Island Community VA Clinic 1150 South Avenue Staten Island, NY, 10314 Primary Care (Routine) 95% |
95% |
|
Syracuse VA Medical Center
AU
Syracuse VA Medical CenterAU Syracuse VA Medical Center 800 Irving Avenue Syracuse, NY, 13210 Primary Care (Routine) 96% |
96% |
|
Thomas P. Noonan Jr. Department of Veterans Affairs Outpatient Clinic
AV
Thomas P. Noonan Jr. Department of Veterans Affairs Outpatient ClinicAV Thomas P. Noonan Jr. Department of Veterans Affairs Outpatient Clinic 4701 Queens Boulevard Sunnyside, NY, 11104 Primary Care (Routine) N/A |
N/A |
|
Tompkins County VA Clinic
AW
Tompkins County VA ClinicAW Tompkins County VA Clinic 2309 North Triphammer Road Ithaca, NY, 14850 Primary Care (Routine) 80% |
80% |
|
Valley Stream VA Clinic
AX
Valley Stream VA ClinicAX Valley Stream VA Clinic 99 South Central Avenue Valley Stream, NY, 11580 Primary Care (Routine) 81% |
81% |
|
Watertown VA Clinic
AY
Watertown VA ClinicAY Watertown VA Clinic 1222 Arsenal Street Watertown, NY, 13601 Primary Care (Routine) 86% |
86% |
|
Wellsville VA Clinic
AZ
Wellsville VA ClinicAZ Wellsville VA Clinic 3458 Riverside Drive Wellsville, NY, 14895 Primary Care (Routine) 93% |
93% |
|
West Seneca VA Clinic
BA
West Seneca VA Clinic |
91% |
|
Westport VA Clinic
BB
Westport VA Clinic |
100% |
|
White Plains VA Clinic
BC
White Plains VA ClinicBC White Plains VA Clinic 23 South Broadway White Plains, NY, 10601 Primary Care (Routine) 77% |
77% |
|
Yonkers VA Clinic
BD
Yonkers VA Clinic |
78% |