Satisfaction With Care Results
The data below shares what Veterans have said about their own experiences accessing care. When Veterans request care right away, VA can provide different options, including same-day care at a clinic. In some instances, Veterans can request a referral for healthcare in the community.
For more information about this survey on access click here.
How Do We Measure Access?
We measure Access by surveying Veterans using the Consumer Assessment of Health Providers and Systems (CAHPS) Clinician and Group version 3.0. This is an industry standard survey used across healthcare. The numbers we report are the percent of Veterans saying "Always" or "Usually" to the following questions:
- Urgent Care: In the last 6 months, when you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
- Routine Care: In the last 6 months, when you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
Access scores reported here are for clinical encounters between Apr 2023 - Sep 2023
Next Update: 02/14/2025
Data is updated Annually
| Facility Name | Percent of Veterans |
|---|---|
|
Abilene VA Clinic
A
Abilene VA Clinic |
88% |
|
Audie L. Murphy Memorial Veterans' Hospital
B Audie L. Murphy Memorial Veterans' Hospital 7400 Merton Minter Boulevard San Antonio, TX, 78229 Primary Care (Routine) 76% |
76% |
|
Austin VA Clinic
C
Austin VA Clinic |
80% |
|
Balcones Heights VA Clinic
D
Balcones Heights VA ClinicD Balcones Heights VA Clinic 4522 Fredricksburg Road San Antonio, TX, 78201 Primary Care (Routine) 85% |
85% |
|
Beaumont VA Clinic
E
Beaumont VA Clinic |
77% |
|
Brownwood VA Clinic
F
Brownwood VA ClinicF Brownwood VA Clinic 2600 Memorial Park Drive Brownwood, TX, 76801 Primary Care (Routine) 96% |
96% |
|
Bryan VA Clinic
G
Bryan VA ClinicG Bryan VA Clinic 1651 Rock Prairie Road College Station, TX, 77845 Primary Care (Routine) 90% |
90% |
|
Cedar Park VA Clinic
H
Cedar Park VA ClinicH Cedar Park VA Clinic 1401 Medical Parkway Cedar Park, TX, 78613 Primary Care (Routine) 73% |
73% |
|
Charles Wilson Department of Veterans Affairs Outpatient Clinic
I
Charles Wilson Department of Veterans Affairs Outpatient ClinicI Charles Wilson Department of Veterans Affairs Outpatient Clinic 2206 North John Redditt Drive Lufkin, TX, 75904 Primary Care (Routine) 86% |
86% |
|
Childress VA Clinic
J
Childress VA ClinicJ Childress VA Clinic 2305 Avenue F Northwest Childress, TX, 79201 Primary Care (Routine) 90% |
90% |
|
Colonel Charles and JoAnne Powell VA Clinic
K
Colonel Charles and JoAnne Powell VA ClinicK Colonel Charles and JoAnne Powell VA Clinic 4240 Southwest Boulevard San Angelo, TX, 76904 Primary Care (Routine) 91% |
91% |
|
Conroe VA Clinic
L
Conroe VA Clinic |
54% |
|
Copperas Cove VA Clinic
M
Copperas Cove VA ClinicM Copperas Cove VA Clinic 336 Town Square Copperas Cove, TX, 76522 Primary Care (Routine) 71% |
71% |
|
Corpus Christi VA Clinic
N
Corpus Christi VA ClinicN Corpus Christi VA Clinic 5283 Old Brownsville Road Corpus Christi, TX, 78405 Primary Care (Routine) 88% |
88% |
|
Corpus Christi West Point VA Clinic
O
Corpus Christi West Point VA ClinicO Corpus Christi West Point VA Clinic 925 South Padre Island Drive Corpus Christi, TX, 78416 Primary Care (Routine) 84% |
84% |
|
Dalhart VA Clinic
P
Dalhart VA Clinic |
N/A |
|
Dallas VA Medical Center
Q Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX, 75216 Primary Care (Routine) 78% |
78% |
|
Decatur VA Clinic
R
Decatur VA Clinic |
95% |
|
Denton VA Clinic
S
Denton VA Clinic |
57% |
|
Doris Miller Department of Veterans Affairs Medical Center
T Doris Miller Department of Veterans Affairs Medical Center 4800 Memorial Drive Waco, TX, 76711 Primary Care (Routine) 88% |
88% |
|
El Paso Eastside VA Clinic
U
El Paso Eastside VA ClinicU El Paso Eastside VA Clinic 2400 Trawood Drive El Paso, TX, 79936 Primary Care (Routine) 84% |
84% |
|
El Paso Northeast VA Clinic
V
El Paso Northeast VA ClinicV El Paso Northeast VA Clinic 5229 Sanders Avenue El Paso, TX, 79924 Primary Care (Routine) 87% |
87% |
|
El Paso VA Clinic
W El Paso VA Clinic 5001 North Piedras Street El Paso, TX, 79930 Primary Care (Routine) 81% |
81% |
|
El Paso Westside VA Clinic
X
El Paso Westside VA ClinicX El Paso Westside VA Clinic 1870 Northwestern Drive El Paso, TX, 79912 Primary Care (Routine) 89% |
89% |
|
Fort Stockton VA Clinic
Y
Fort Stockton VA ClinicY Fort Stockton VA Clinic 1205 North Sycamore Street Fort Stockton, TX, 79735 Primary Care (Routine) N/A |
N/A |
|
Fort Worth VA Clinic
Z
Fort Worth VA ClinicZ Fort Worth VA Clinic 2201 Southeast Loop 820 Fort Worth, TX, 76119 Primary Care (Routine) 75% |
75% |
|
Galveston County VA Clinic
AA
Galveston County VA ClinicAA Galveston County VA Clinic 3828 Avenue N Galveston, TX, 77550 Primary Care (Routine) 80% |
80% |
|
Garland VA Medical Center
AB
Garland VA Medical CenterAB Garland VA Medical Center 2300 Marie Curie Boulevard Garland, TX, 75042 Primary Care (Routine) 77% |
77% |
|
George H. O'Brien, Jr., Department of Veterans Affairs Medical Center
AC George H. O'Brien, Jr., Department of Veterans Affairs Medical Center 300 Veterans Boulevard Big Spring, TX, 79720 Primary Care (Routine) 100% |
100% |
|
Granbury VA Clinic
AD
Granbury VA ClinicAD Granbury VA Clinic 1210 Paluxy Medical Circle Granbury, TX, 76048 Primary Care (Routine) 67% |
67% |
|
Grand Prairie VA Clinic
AE
Grand Prairie VA ClinicAE Grand Prairie VA Clinic 2737 Sherman Street Grand Prairie, TX, 75051 Primary Care (Routine) 86% |
86% |
|
Greenville VA Clinic
AF
Greenville VA ClinicAF Greenville VA Clinic 8325 Jack Finney Boulevard Greenville, TX, 75402 Primary Care (Routine) 74% |
74% |
|
Harlingen VA Clinic
AG Harlingen VA Clinic 2601 Veterans Drive Harlingen, TX, 78550 Primary Care (Routine) N/A |
N/A |
|
Harlingen VA Clinic-Treasure Hills
AH
Harlingen VA Clinic-Treasure HillsAH Harlingen VA Clinic-Treasure Hills 2106 Treasure Hills Boulevard Harlingen, TX, 78550 Primary Care (Routine) 95% |
95% |
|
Katy VA Clinic
AI
Katy VA Clinic |
84% |
|
Kerrville VA Medical Center
AJ
Kerrville VA Medical CenterAJ Kerrville VA Medical Center 3600 Memorial Boulevard Kerrville, TX, 78028 Primary Care (Routine) 90% |
90% |
|
Killeen VA Clinic
AK
Killeen VA ClinicAK Killeen VA Clinic 1001 East Veterans Memorial Boulevard Killeen, TX, 76541 Primary Care (Routine) 77% |
77% |
|
Kingwood VA Clinic
AL
Kingwood VA ClinicAL Kingwood VA Clinic 1485 FM 1960 Bypass Road East Humble, TX, 77338 Primary Care (Routine) 98% |
98% |
|
LaGrange VA Clinic
AM
LaGrange VA Clinic |
98% |
|
Lake Jackson VA Clinic
AN
Lake Jackson VA ClinicAN Lake Jackson VA Clinic 208 South Oak Drive Lake Jackson, TX, 77566 Primary Care (Routine) 88% |
88% |
|
Laredo VA Clinic
AO
Laredo VA ClinicAO Laredo VA Clinic 4602 North Bartlett Avenue Laredo, TX, 78041 Primary Care (Routine) 97% |
97% |
|
Longview VA Clinic
AP
Longview VA ClinicAP Longview VA Clinic 1005 North Eastman Road Longview, TX, 75601 Primary Care (Routine) 79% |
79% |
|
Lubbock VA Clinic
AQ
Lubbock VA Clinic |
84% |
|
McAllen VA Clinic
AR
McAllen VA ClinicAR McAllen VA Clinic 901 East Hackberry Avenue McAllen, TX, 78501 Primary Care (Routine) 95% |
95% |
|
Michael E. DeBakey Department of Veterans Affairs Medical Center
AS Michael E. DeBakey Department of Veterans Affairs Medical Center 2002 Holcombe Boulevard Houston, TX, 77030 Primary Care (Routine) 73% |
73% |
|
New Braunfels VA Clinic
AT
New Braunfels VA ClinicAT New Braunfels VA Clinic 790 Generations Drive New Braunfels, TX, 78130 Primary Care (Routine) 85% |
85% |
|
North Bexar VA Clinic
AU
North Bexar VA ClinicAU North Bexar VA Clinic 16019 Nacogdoches Road San Antonio, TX, 78247 Primary Care (Routine) 87% |
87% |
|
North Central Federal VA Clinic
AV
North Central Federal VA ClinicAV North Central Federal VA Clinic 17440 Henderson Pass San Antonio, TX, 78232 Primary Care (Routine) 79% |
79% |
|
North West San Antonio VA Clinic
AW
North West San Antonio VA ClinicAW North West San Antonio VA Clinic 9939 State Highway 151 San Antonio, TX, 78251 Primary Care (Routine) 67% |
67% |
|
Old Brownsville VA Clinic
AX
Old Brownsville VA ClinicAX Old Brownsville VA Clinic 5277 Old Brownsville Road Corpus Christi, TX, 78405 Primary Care (Routine) N/A |
N/A |
|
Olin E. Teague Veterans' Center
AY
Olin E. Teague Veterans' CenterAY Olin E. Teague Veterans' Center 1901 Veterans Memorial Drive Temple, TX, 76504 Primary Care (Routine) 79% |
79% |
|
Palestine VA Clinic
AZ
Palestine VA ClinicAZ Palestine VA Clinic 300 Willow Creek Parkway Palestine, TX, 75801 Primary Care (Routine) 92% |
92% |
|
Plano VA Clinic
BA
Plano VA Clinic |
77% |
|
Polk Street VA Clinic
BB
Polk Street VA ClinicBB Polk Street VA Clinic 4243 South Polk Street Dallas, TX, 75224 Primary Care (Routine) 91% |
91% |
|
Richmond VA Clinic
BC
Richmond VA ClinicBC Richmond VA Clinic 22001 Southwest Freeway Richmond, TX, 77469 Primary Care (Routine) 82% |
82% |
|
Sam Rayburn Memorial Veterans Center
BD
Sam Rayburn Memorial Veterans CenterBD Sam Rayburn Memorial Veterans Center 1201 East 9th Street Bonham, TX, 75418 Primary Care (Routine) 92% |
92% |
|
San Antonio Pecan Valley VA Clinic
BE
San Antonio Pecan Valley VA ClinicBE San Antonio Pecan Valley VA Clinic 3418 East Southcross Boulevard San Antonio, TX, 78223 Primary Care (Routine) N/A |
N/A |
|
San Antonio VA Clinic
BF
San Antonio VA ClinicBF San Antonio VA Clinic 7909 Fredericksburg Road San Antonio, TX, 78229 Primary Care (Routine) N/A |
N/A |
|
Shavano Park VA Clinic
BG
Shavano Park VA ClinicBG Shavano Park VA Clinic 4350 Lockhill-Selma Road San Antonio, TX, 78249 Primary Care (Routine) 92% |
92% |
|
Sherman VA Clinic
BH
Sherman VA Clinic |
88% |
|
South Bexar County VA Clinic
BI
South Bexar County VA ClinicBI South Bexar County VA Clinic 4610 East Southcross Boulevard San Antonio, TX, 78222 Primary Care (Routine) 88% |
88% |
|
Sugar Land VA Clinic
BJ
Sugar Land VA ClinicBJ Sugar Land VA Clinic 1327 Lake Pointe Parkway Sugar Land, TX, 77478 Primary Care (Routine) N/A |
N/A |
|
Temple VA Clinic
BK
Temple VA ClinicBK Temple VA Clinic 4501 South General Bruce Drive Temple, TX, 76502 Primary Care (Routine) 93% |
93% |
|
Texarkana VA Clinic
BL
Texarkana VA ClinicBL Texarkana VA Clinic 5701 Summerhill Road Texarkana, TX, 75503 Primary Care (Routine) 76% |
76% |
|
Texas City VA Clinic
BM
Texas City VA ClinicBM Texas City VA Clinic 9300 Emmett F. Lowery Expressway Texas City, TX, 77591 Primary Care (Routine) 76% |
76% |
|
Thomas E. Creek Department of Veterans Affairs Medical Center
BN Thomas E. Creek Department of Veterans Affairs Medical Center 6010 Amarillo Boulevard, West Amarillo, TX, 79106 Primary Care (Routine) 93% |
93% |
|
Tomball VA Clinic
BO
Tomball VA Clinic |
75% |
|
Tyler Centennial VA Clinic
BP
Tyler Centennial VA ClinicBP Tyler Centennial VA Clinic 428 Centennial Parkway Tyler, TX, 75703 Primary Care (Routine) 58% |
58% |
|
Victoria VA Clinic
BQ
Victoria VA ClinicBQ Victoria VA Clinic 1908 North Laurent Street Victoria, TX, 77901 Primary Care (Routine) 92% |
92% |
|
Walzem VA Clinic
BR
Walzem VA Clinic |
89% |
|
Wichita Falls VA Clinic
BS
Wichita Falls VA ClinicBS Wichita Falls VA Clinic 2600 Central Freeway Wichita Falls, TX, 76306 Primary Care (Routine) 77% |
77% |
|
Wilson and Young Medal of Honor VA Clinic
BT
Wilson and Young Medal of Honor VA ClinicBT Wilson and Young Medal of Honor VA Clinic 8050 East Highway 191 Odessa, TX, 79765 Primary Care (Routine) 84% |
84% |